Service Continuity for SRA Clients

in light of COVID-19

As concerns about the spread of Coronavirus (COVID-19) in Australia increase, I wanted to update you on how the team at SRA are preparing to ensure your service is uninterrupted during this time.

 

As a technology provider of software, infrastructure, consulting services and support, SRA is not likely to be majorly affected by the current situation.

As of Thursday 26th March, all staff in our offices were requested to telework and increased communication tools and plans were executed. Entering SRA office is now by approved exception.  Our already remote team members have had no change in circumstance.  Our internal systems (HR, Payroll, Time Sheeting, Performance management, Finance, CRM, Workflow, Code Repositories, documentation etc) are cloud based, have redundancy and DR plans, are secure, and remote access has been provisioned where required via VPN or Two Factor Authentication.

As of now, SRA has not had a member of staff nor visitor to our offices in a formal risk category.  

We have moved certain plans into action including:

  • Internal Business Continuity Planning

  • External Service Continuity Planning

  • Risk Management Plans

  • Communication Plans

Please accept this as notification that the following are being actioned:

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  1. We monitor the situation in real-time

  2. We have increased management meeting frequency

  3. We deploy twice daily staff updates

  4. We have enabled all staff to telework by increasing communication tools, allowances and infrastructure

  5. We have purchased and installed increased internal infrastructure and security componentry and have run tests

  6. We have stopped all international and domestic travel

  7. We will conduct all meetings virtually

  8. We have postponed and virtualised industry events that were due to be hosted in our offices

Although we have now gone to an All Staff teleworking mode:

  1. We have increased cleaning routines and added surface disinfectant services daily

  2. We have deployed hand sanitiser stations in our offices

 

We are proud of our staff, client, visitor and community alignment in these times as they truly align to the SRA cultural DNA:

Information relating to specific SRA products and services:

Each and every staff member has been enabled to work remotely with no impact to outputs.  We have already provisioned client access where required / appropriate and will continue to work with clients to assist them manage communications.

Also, should an SRA staff member be accessing a client site remotely, we have put in place additional security measures to maintain our security framework compliance (VPNs, 2FA etc).

  • Our software development teams will not be impacted.  This includes our ability to maintain task management, deadlines, project plans, daily team meetings, testing and deployments.

  • Our Support teams will not be impacted.  This includes our ability to respond and resolve incidents, problems, services requests, change requests and schedule upgrades.

  • Our Hosting and Managed Services teams will not be will impacted.  Our Cloud partners have no impact based on the nature of their business and our proactive monitoring and maintenance occurs regardless of our location.

  • Our EnviroSys Product Support will not be impacted.  This includes our ability to respond and resolve incidents, problems, services requests, change requests and scheduled upgrades.

  • Our EnviroSys Product Administration will not be will impacted.  Our staff with scheduled tasks to be completed on your behalf have all been enrolled in plans and are all capable of fulfilling their duties (including new service requests) should we revert to remote working.

  • Our EnviroSys Hosting and Managed Services will not be will impacted.  Our Cloud partners have no impact based on the nature of their business and our proactive monitoring and maintenance occurs regardless of our location.

  • Project work, including implementation services, product and configuration change requests, and training, will not be impacted. This includes our ability to maintain task management, deadlines, project plans, daily team meetings, testing and deployments.

  • Some contracts with us include deploying a resource to your site, we will work within your Business Continuity Plans and enable resources to adapt to your policies.  We recognise that statuses are changing daily or more frequently, so we have increased the number of contact points should we receive rapid instructions from you.

The only tangible impact to your service may be our virtual service delivery meetings. If we haven’t already, we will be in touch with the offer to enable the logistics to conduct these as online meetings.

The SRA team are committed to taking positive and proactive action during these difficult times. On top of this, we encourage you to follow the latest updates provided by the Department of Health.

Thank you for your continued business and support.  If you have any questions, please do not hesitate to contact us. 

 

Steve Rowe | Founder and CEO

SRA Information Technology