Software projects
Software lifecycle services
- Strategy, advisory & architecture
- Discovery, definition & design
- Construct, configure & test
- Launch & release management
- Support, maintenance & enhancements
Dedicated practices
- Strategy, advisory & architecture
- UI/UX & User-centred design
- Support & Hosting
- Business intelligence & data analytics
Fixed price
Our project methodology allows us to share budget risk with clients by offering fixed price outcomes.
Guaranteed outcomes
Our approach considers project schedules and critical deadlines as the core of success.
180 day warranty
To build trust and loyalty, we offer the market-leading promise to ensure satisfaction.
Our clients’ loyal technology partner
Contact us today to learn more about our customised software solutions.
Strategy, advisory & architecture
Unlock your vision by engaging us to deliver:
- Current state reviews and future state options
- User and system requirements
- Data and migration strategies
- Infrastructure and software architecture
Discovery, definition & design
Commencing a software project with SRA includes a definition or discovery stage inclusive of collaborative stakeholder and user workshops, requirements validation, goals, outcomes, risks, and success metrics agreed and documented. This gives the overall project teams a deep understanding of what is to be achieved, by who, when and how.
We then enter the design stage and create personas, user stories, journey maps, wireframes and UI/UX prototypes. In parallel, our technical leaders create detailed functional, non-functional, and technical designs including architecture, security, accessibility, and infrastructure requirements.
Construct, configure & test
To offer our clients a guaranteed project outcome, we operate under a proven and trusted methodology, including 5 mindset stages to ensure inclusiveness and collaboration:
- Empathise – small design rounds per work package to ensure the team are aligned to the project goals and understand the end user and client outcomes to be achieved
- Ideate – planning and designing future work packages then presenting to the team and clients prior to commencing, ensures we stay in line with project goals
- Create – based on shared knowledge from previous stages, our development or implementation teams build the components of the overall solution
- Review – we test in smaller cycles each component in the construct stage ensure that any issues or incorrect assumptions are found and managed prior to client delivery
- Deliver – small demos to internal team members and clients during the construct stage allowing progress to be seen and any concerns to be raised as early as possible
Launch & release management
The final verification of your required business functionality and correct technical functionality of the solution. We emulate real-world conditions on behalf of our client before partnering with acceptance teams to ensure the solution meets your requirements. Collaborative artefacts and processes are designed, including:
- Test strategy
- Test cases
- Acceptance criteria
- Entry and exit conditions
- Manual and/or automated testing regimes
- Load, security, usability and accessibility testing
- Launch preparation and hyper-support
Support, maintenance & enhancements
We take support seriously. Our own service desk, aligned to ITIL/ITSM standards provides support services for software solutions to hundreds of other customers across Australia and internationally. Our software lifecycle support service includes:
- Australian-based service desk (phone, email & online)
- Level, 1, 2, 3 & 4 ITIL functions
- Strict Service Level Adherence (SLAs)
- Reporting and escalations
- Proactive monitoring
- Infrastructure, application, security patching
- Incident & problem management
- Change & release management
- Roadmapping and improvement planning
- Client business hours and out-of-hours options
Dedicated practice areas
We understand that sometimes you require specific, high-impact components of the software lifecycle. Our dedicated practices areas can partner with you for discrete or stand-alone engagements.
ICT advisory practice
Strategy, advisory & architecture
Utilise our experienced and expert business and technical advisors to develop pre-project strategy, architecture, current/future state reviews, and business cases to plan for your transformation.
Design practice
UI/UX & User-centred design
Our designers are available to conduct UI/UX reviews, develop personas, user journeys, process flows and usability/accessibility guides. We often develop initial wireframes, visual prototypes, and MVPs to ensure you can see and iterate on your vision prior to commitment to a development project.
Support practice
Australian-based service desk
We can support all manner of infrastructure and application regardless of the technology or who build the system. We are often engaged to transition into legacy system support to ensure stability, security and commence a planning program for enhancements, refreshing or migration to a modern supported platform.
Cloud migration, hosting & operations
As client embrace the consumption-based cloud model, we can assist in a lift and shift, refactoring or redevelopment project inclusive of cloud hosting and operations. We are platform agnostic and do not always need to provide the infrastructure, as we are comfortable supporting you having a direct relationship with the hosting provider where we support, maintain, and operate your account.
Business intelligence & data analytics practice
Data warehouse and data lake
SRA can define and design implementation of data stores for business reporting or big data analytics, enabling data mining, predictive analysis, and machine learning capabilities.
Reporting & dashboarding
From tool selection & integration to re-adoption projects, SRA can create, migrate, custom develop and implement reporting, dashboarding and analytics tools based on your use cases.
Data governance & integration
After managing data for 30 years, SRA has developed systems and processes to manage the flow, currency, and accuracy of your data, allowing you to derive insight and decision support.
Data modelling & ETL
SRA consultants are experts at physical database definitions, detailed ETL/data load design and detailed semantic layer/metadata design to protect and enable your analytics project.
